If you are new to delivery service platforms or gig economy work in general, it can be a little intimidating to get started. These checklists highlight some of the most important things to know and review, and can help diminish your new shopper jitters!
Click on the tabs below to see helpful information about each topic listed on the downloadable new shopper checklists at the bottom of this article.
Where to Start Checklist:
Orders >
- Familiarize yourself with the different order types and labels and learn what order services are offered in your area.
- Watch onboarding videos to get an overview of the shopping and delivery process.
- Review specific processes for the retailers in your area.
Communications >
- Make sure you are set up to receive emails from Shipt HQ.
- Find out where to locate in-app messages from Shipt HQ.
- See how you can contact Shopper Support.
- Review important Shipt HQ contact information.
Shopper App >
- Review some common app connectivity errors and how to troubleshoot.
- Find out everything you can learn from an Order Offer Card.
- Learn how to call a member if they have a landline and other great communication tips & tricks.
- Read through the Shopper App Access Guidelines.
Completing an Order Checklist:
Shopping >
- Click here to learn how easy it is to add an item to an order.
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Review how to make substitutions.
- Bonus: Learn more about substitution preferences.
- Click here to find out how to shop for weighted items.
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Be ready to scan barcodes with your phone.
- Don't forget to enable your camera permissions.
- Learn how to handle an unresponsive member while shopping.
Checkout >
- Learn about how the Shipt card works and when to pay for orders.
- Review the Quick Guides for Tax Exemption and Rewards Cards.
- Review some tips & tricks for bagging orders.
- Make sure you know how to upload a receipt photo.
Delivery >
- Find out how to optimize your schedule with Early OK orders.
- Review how to deliver a Door Drop-off order.
- Learn how to handle an unresponsive member while delivering.
- Read through the Shopper Safety FAQ.
Click on each thumbnail to view the checklist full-size.
